History

The History tab is the audit trail of an order.

What is recorded

History entries include:

• Status changes
• Admin actions captured as comments
• Customer notification flag (Yes/No)
• Execution timestamp
• Optional detail payloads for deeper context

The initial order creation event is also listed in history.

Available views

History can be viewed in multiple modes:

• Table view: compact list for quick scanning.
• Timeline view: chronological story of what happened.
• Status view: filter by status and search within history text/details.

Typical use cases

Use History when you need to answer:

• Who changed the order status and when?
• Was the customer notified for that change?
• Which manual edits were done to items, addresses, or discounts?
• Why is the order currently in this status?

Working with notes

Two important notes affect daily operations:

• Customer note: customer-facing context from checkout.
• Admin note: internal context for operators.

Both notes can be edited from the order screen and help teams avoid repeated investigation.

Operational recommendation

Before changing an order to a final status (for example fulfilled or completed), review the latest history entries first.
This helps prevent duplicate actions, duplicate emails, or conflicting manual edits.